Frequently Asked Questions
🛍️ Returns
Can I return the LED Face Mask?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.
What if my item arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.
🔴 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask
Can I return the 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.
What if my 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.
How often should I use the mask?
We recommend using the mask for 10–15 minutes, 3–4 times per week. Allow your skin time to recover between sessions.
How soon will I see results?
Most customers notice improvements within 4–6 weeks of consistent use.
Is it safe for all skin types?
Yes, LED therapy is non-invasive and suitable for all skin types.
Can I use it if I'm pregnant?
We recommend consulting your doctor before use during pregnancy.
Is it CE certified?
✅ CE Certified — Meets European Safety & Quality Standards
Is it waterproof?
No, keep away from water.
How do I charge it?
Via USB — fully charges in approximately 2 hours.
What's in the box?
Device, USB charging cable, goggles, and user manual.
⚪⚫ 4-Colour LED & Infrared Face Mask — White & Black
This is the same high-quality 4-Colour LED & Infrared Face Mask, available in White and Black colour variations. All features, technology, and benefits are identical — the only difference is the colour of the device.
What's the difference between the White and Black versions?
Absolutely nothing except the colour! Both the White and Black masks use the same 4-colour LED & infrared technology, 240 premium LED beads, medical-grade flexible silicone, and CE certified components. Choose whichever colour you prefer.
What does it treat?
It targets anti-ageing, skin rejuvenation, brightening, and repair across the face, neck, and chest using 5 therapeutic wavelengths.
How often should I use it?
We recommend 10–15 minutes, 3–4 times per week. Allow your skin time to recover between sessions.
How soon will I see results?
Most customers notice improvements within 4–6 weeks of consistent use.
Is it CE certified?
✅ CE Certified — Meets European Safety & Quality Standards
How do I charge it?
Via USB — fully charges in approximately 2 hours.
What's in the box?
Device, USB charging cable, goggles, and user manual.
Can I return it?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.
What if it arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.
💗 Infrared Heat Therapy Breast Massager
Can I return the Infrared Heat Therapy Breast Massager?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.
What if my Infrared Heat Therapy Breast Massager arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.
What are the benefits of the breast massager?
It boosts collagen production, improves skin elasticity, helps prevent sagging, stimulates circulation, and supports lymphatic drainage for firmer, more lifted skin.
Can I wear it discreetly?
Yes! It fits discreetly inside your bra, making it perfect for use at home or on the go.
How long should I use it per session?
10–15 minutes per session, 3–4 times per week is recommended.
Is it CE certified?
✅ CE Certified — Meets European Safety & Quality Standards
Is it waterproof?
No, please keep away from water.
How do I charge it?
Via USB — fully charges in approximately 2 hours.
🔵 LED Red & Blue Light Therapy Hair Growth Hat
Can I return the LED Red & Blue Light Therapy Hair Growth Hat?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.
What if my LED Red & Blue Light Therapy Hair Growth Hat arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.
How does the hair growth hat work?
The hat uses red and blue LED light technology (660:850nm) as part of a convenient at-home LED hair-care routine. It features 48 LEDs across red and blue light modes.
How often should I use it?
The hat can be used daily or as directed by the selected mode. Follow the instructions included with your device for the recommended session length per mode.
When might I notice a difference?
Individual results vary. Use consistently as part of your regular hair-care routine and follow the instructions supplied with the device.
Is it safe for all hair types?
Yes, LED light therapy is non-invasive and suitable for all hair types and scalp conditions.
Is it CE certified?
Yes, our hair growth hat is CE certified and meets European safety standards.
Is it waterproof?
No, please keep away from water.
📦 General — Delivery & Returns
Do you offer free delivery?
Yes — we offer complimentary worldwide shipping on all orders. We currently ship to the following countries:
United Kingdom & Ireland
United Kingdom, Ireland
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway
Americas
United States, Canada
Asia Pacific
Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong
Middle East
United Arab Emirates, Israel
Don't see your country? We ship to many more destinations worldwide — get in touch at Support@exactlywhatwasneeded.co.uk and we'll be happy to help.
What's your returns policy?
We offer 30-day returns on unused items and on items that arrive damaged on delivery.
How do I contact you?
You can reach us at Support@exactlywhatwasneeded.co.uk and we'll get back to you as soon as possible.