Frequently Asked Questions

🛍️ Returns

Can I return the LED Face Mask?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.

What if my item arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.

🔴 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask

Can I return the 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.

What if my 4-Colour LED & Infrared Face, Neck & Chest Light Therapy Mask arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.

How long should I use the mask per session?
10–15 minutes, 3–4 times per week.

Can I use it every day?
We recommend every other day to allow your skin to recover.

How soon will I see results?
Most customers notice improvements within 4–6 weeks of consistent use.

Is it safe for all skin types?
Yes, LED therapy is non-invasive and suitable for all skin types.

Can I use it if I'm pregnant?
We recommend consulting your doctor before use during pregnancy.

Is it CE certified?
✅ CE Certified — Meets European Safety & Quality Standards

Is it waterproof?
No, keep away from water.

How do I charge it?
Via USB — fully charges in approximately 2 hours.

What's in the box?
Device, USB charging cable, goggles, and user manual.

🩷 Infrared Heat Therapy Breast Massager

Can I return the Infrared Heat Therapy Breast Massager?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.

What if my Infrared Heat Therapy Breast Massager arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.

What are the benefits of the breast massager?
It boosts collagen production, improves skin elasticity, helps prevent sagging, stimulates circulation, and supports lymphatic drainage for firmer, more lifted skin.

Can I wear it discreetly?
Yes! It fits discreetly inside your bra, making it perfect for use at home or on the go.

How long should I use it per session?
10–15 minutes per session, 3–4 times per week is recommended.

Is it CE certified?
✅ CE Certified — Meets European Safety & Quality Standards

Is it waterproof?
No, please keep away from water.

How do I charge it?
Via USB — fully charges in approximately 2 hours.

🔵 LED Red & Blue Light Therapy Hair Growth Hat

Can I return the LED Red & Blue Light Therapy Hair Growth Hat?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.

What if my LED Red & Blue Light Therapy Hair Growth Hat arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.

How does the hair growth hat work?
The hat uses red and blue LED light therapy to stimulate hair follicles, improve scalp circulation, and encourage natural hair regrowth.

How long should I use it per session?
We recommend 15–20 minutes per session, 3–4 times per week for best results.

How soon will I see results?
Most customers notice improvements within 8–12 weeks of consistent use.

Is it safe for all hair types?
Yes, LED light therapy is non-invasive and suitable for all hair types and scalp conditions.

Is it CE certified?
Yes, our hair growth hat is CE certified and meets European safety standards.

Is it waterproof?
No, please keep away from water.

✨ Highlighting & Bronzer Stick - Multi-Use Contour Pen

Can I return the Highlighting & Bronzer Stick?
For hygiene reasons, we can only accept returns on items that are unused and unopened within 30 days of delivery.

What if my Highlighting & Bronzer Stick arrives damaged or faulty?
If your item arrives damaged or faulty, we'll replace it free of charge. Just contact us and we'll take care of it.

How do I use the bronzer stick?
Apply directly to the skin and blend with your fingers or a brush for a seamless, natural finish.

Is it suitable for all skin tones?
Yes, our bronzer stick is designed to complement all skin tones.

Is it long-lasting?
Yes, the formula is designed for long-lasting wear throughout the day.

Is it cruelty-free?
Please refer to the product packaging for full ingredient and cruelty-free information.

📦 General — Delivery & Returns

Do you offer free delivery?
Yes! We offer free delivery to the UK, USA, Australia, and Canada.

What's your returns policy?
We offer 30-day returns on unused items and on items that arrive damaged on delivery.

How do I contact you?
You can reach us at exactlywhatwasneedeed@gmail.com and we'll get back to you as soon as possible.