Shipping policy

SHIPPING POLICY

Last updated: January 03, 2026

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

SHIPPING RATES & DELIVERY TIMES

We offer FREE SHIPPING on all orders to the UK and internationally.

Delivery times vary depending on the product and your location. Please check the individual product page for specific delivery estimates to your country.

Typical delivery timeframes are:

• United Kingdom: 2-8 business days
• Europe: 6-15 business days
• Australia: 6-11 business days
• Canada: 8-13 business days
• Rest of World: 10-25 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Shipping Restrictions: Some products may not be available for shipping to certain countries due to customs or shipping regulations. If a product cannot be shipped to your location, you will be notified during checkout.

Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor your delivery.

International Orders

For international orders, please be aware that:

• Customs duties and import taxes may apply and are the responsibility of the customer
• Delivery times may be longer due to customs clearance
• We are not responsible for delays caused by customs

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at Support@exactlywhatwasneeded.co.uk with your order number and we will work to resolve the issue.

Contact Us

If you have any questions about shipping or returning items please contact us first at: Support@exactlywhatwasneeded.co.uk